General

How do I join?

You can join by using the following link: http://justgenie.com/signup/vendor
The joining process is very simple. Remember to have some great photos, video and audio to hand and only takes 4-5 minutes to set up.

How many requests can I expect to receive?

This depends on a few factors such as how good your listing looks, your reviews, and your membership level. However we will say that we have paid top dollar to get you to the top of search results no matter what your speciality.

How do I ask for help?

To ask for help, either email support@justgenie.com One of our team will respond to your request within 24 hours.

Bookings

What is the difference between a booking enquiry and a booking request?

A booking enquiry is used when a booker needs to clarify details or pricing. A booking request is used when the booker is 100% sure they want to choose your venue or vendor. Once a booking request is accepted it is final.

How do I respond to a booking request?

You will receive an email with the request and then will have 3 options in which you can respond: 1) accept 2) decline 3) discuss.

Can I offer a special offer?

Yes absolutely. You can personalize the quote as much as you need. For example you may need to add travel expenses, additional band members, or other such things.

Is a deposit taken?

A deposit is taken through our secure payment system Braintree (a Paypal Company).

Upon a Booking being made, the Vendor shall receive the Payment Balance as set out below from Genie. For the avoidance of doubt, the remainder of the Vendor's Services Fee shall, in accordance with Clause 5.10, be procured by the Vendor from the Booker upon completion of the Vendor's Services or as agreed between the Booker and Vendor:

In the event that the Vendor has registered for a Gold Account, the Vendor shall receive 20% of the Payment upon a Booking being made;

In the event that the Vendor has registered for a Platinum Account, the Vendor shall receive 30% of the Payment upon a Booking being made;

In the event that the Vendor has registered for a Diamond Account, the Vendor shall receive 50% of the Payment upon a Booking being made;

In the event that the Vendor has registered as providing Venues, the Vendor shall receive the Payment less Genie’s Commission [(and any relevant fees)] upon a Booking being made.

Is it possible to split payouts? For example between band members and or agents?

Yes, absolutely. You have the option to split your payments between 2 different parties. Simply go to Payout Preferences in your Account and enter the details and split for payouts you would like.

How is the balance paid?

The balance is collected by the vendor or venue owner. This arrangement is totally between the booker and the venue owner or vendor. It can be paid before, after or during an event.

Is the deposit refundable?

The booker has a 14 day cooling off period. Thereafter the refund and cancelation policy is as follows:

Cancellations may be made by the Booker up to 90 days prior to the date on which the Venue is booked. Where the Vendor has received the balance of the Payment due to the Vendor, the Vendor shall refund 75% of the Payment if cancellation is made by the Booker during the foregoing period, except for the Vendor’s processing fees of 25% which are non-refundable;

Cancellations may be made by the Booker up to 30 days prior to the date on which the Venue is booked. Where the Vendor has received the balance of the Payment due to the Vendor, the Vendor shall refund 50% of the Payment if cancellation is made by the Booker during the foregoing period, except for the Vendor’s processing fees of 50% which are non-refundable;

Cancellations may be made by the Booker up to 8 days prior to the date on which the Venue is booked. Where the Vendor has received the balance of the Payment due to the Vendor, the Vendor shall refund 25% of the Payment if cancellation is made by the Booker during the foregoing period, except for the Vendor’s processing fees of 75% which are non-refundable;

Cancellations may be made by the Booker less than 8 days prior to the date on which the Venue is booked. Where the Vendor has received the balance of the Payment due to the Vendor, the Vendor shall refund 0% of the Payment if cancellation is made by the Booker during the foregoing period, except for the Vendor’s processing fees of 100% which are non-refundable.

In respect of Vendor’s Services regarding the hiring of Venues, the Vendor agrees that where a cancellation of the Venue hire is made by a Vendor, where the Vendor has received the balance of the Payment due to the Vendor, the Vendor shall refund 100% of the Payment to the Booker. For the avoidance of doubt, the Vendor shall be responsible for returning a sum equal to any Commission payment made to Genie to the Booker.

Does GENIE take a commission?

Yes a 5% commission fee is taken from you the vendor.

Memberships

Do I need to be a member to get listed as a vendor?

Yes you do. There are 3 options for memberships as well as the option for a free trial. Click here for membership options.

Do I need to be a member to list my venue?

No you don’t. Simply list your venue and GENIE will deduct a 10% commission upon any bookings you receive. You may add this fee to your price.

What do membership offer me?

It allows you to offer your venue and or services to the thousands of users we have every week. As a vendor or venue owner you will be able to create a profile with photos, videos and music if appropriate. You can offer a menu of services (rate card), select your availability within your own calendar, offer different prices for certain days, and so many other tools that will simplify your life. You’ll also have instant access to our quoting and booking system, and have access to more event bookings than you’ve ever had before. To see the different membership options please go to http://justgenie.com/membership-plans

I’m an agent can I join and promote my entertainer/s?

Yes ff course. In fact we encourage agents to join our platform. Each entertainer will need a separate profile. Contact us if you wish to promote more than 3 entertainers.

How do I create a listing?

You can create a listing by going to this link. Create A Listing

How can I cancel my membership?

Go to your Account then Memberships then select “Cancel Membership”

How do I upgrade my membership?

Go to your Account then Memberships then select “Upgrade Membership”

How do I renew my membership?

You don’t need to do anything as your membership will renew on an annual basis. If you don’t want to renew then all you have to do is cancel your membership.

Can I update a quote after I’ve sent it?

Yes of course. You simply need to go into your booking request and click amend quote. Once you have amended an email will be sent to you.

What happens if I do not honor a confirmed booking?

If you cancel or fail to honor a booking made through GENIE, you will be charged penalty fees in order to maintain your membership on our site.

Penalty fee details:

If you cancel a booking prior to the event date, you will be responsible for covering the GENIE service fee, regardless of whether you selected for you or the event planner to cover the cost. Your membership may be suspended until the fee is recovered. If you fail to appear at the event for which you have been booked, you will be responsible for covering both the GENIE service fee + a penalty fee. If these fees are not paid, your membership will be terminated.

Profile

How do I edit my profile?

Login and go to Profile then select “edit” and you will be able to edit everything right there.

How do I change the distance that I’m willing to travel?

All you need to do is select the locations that you are will to go to from the dropdown box under location. You can make this as broad as worldwide or just Europe or you get get very specific within each country.

How do I create my rate card?

The rate card has 4 fields that you need to input. The more specific and clear you are the better! For example if you are a band that can travel with 3 members or 5 members specify the numbers in the group under your item. The quantity field allows you to specify how long or how many. For example a florist might use it to outline how many bouquets whereas a dj might use it to outline how many hours the set is. The notes section allows you to clarify to the booker anything that might be unclear. Really the more specific you are with this the more time it will save you in the long term so try not to be lazy now!

How many specialities can I select?

This depends on your membership. 1 for Gold, 3 for Platinum, and 6 for Diamond. These specialities will help bookers find you and will be displayed on your public profile, so select carefully to maximize your chances of being found and booked.

How do I change my password / login email / contact email?

Simply go to your Account then Security and you can change the password there.

How do I upload photos / audio / videos?

Go to your Profile and click “add pictures or video”. You do this simply by pasting the relevant url’s into the appropriate media space. Make sure when adding videos to selected the embedded codes and not simply the url at the top of your browser.

How do I add my availability?

Go to My Bookings and at the bottom of the page you will see a calendar. When you select a date or a selection of dates you can modify your availability and pricing.

Is Public Liability Insurance required?

It is not a legal requirement in many countries however we highly recommend you look into getting it to protect yourself of any unforeseen circumstances. Public Liability Insurance (PLi) covers you, the vendor in case of damage to any equipment, property and persons when you’re playing at an event. It also covers theft or damage to all of your equipment. So all in all it’s very advisable to have it! To purchase public liability insurance go here

Reviews

How do I leave a review?

Once you have completed an event you will receive an email that will link you through to the review process. It’s really simple and only takes a moment.

Will I be notified when I receive a review?

Yes, whenever a review is added to your Profile, you’ll be sent an email notification. If you don’t want to receive this review notification you can adjust your Notifications preferences under Account.

Can I post reviews myself if I have received them from event planners in the past?

Allowing you to post a review yourself would render the rating illegitimate, so we do not allow this.

Can I dispute a review if I am unhappy with it?

You may dispute reviews only if they are obscene, abusive, or fraudulent. If a review you receive meets one of the above, then it can be disputed. When you select to dispute a review, it will be held for arbitration while we review your information and possibly contact the reviewer for fact-checking. If facts check out, you will be given an opportunity to work out your differences with the reviewer and if mutually agreed, the review can be removed.